The Customer Journey for Our Perforation Services [infographic]

HomeBlogThe Customer Journey for Our Perforation Services [infographic]

Understanding what your experience with IPS Perforating, Inc. will be like can make a significant difference when planning a perforation project—especially when timelines, materials, and design details must align. Whether you’re a new client or a returning partner, here’s a clear outline of what to expect.

The Customer Journey for Our Perforation Services

Perforation Request / Initial Contact – Every project begins with a conversation. You’ll share your goals, specifications, and any initial ideas, allowing us to establish the foundation for design and production. We frequently work under NDAs to protect both parties.

Samples, Pattern Design, & Collaboration – At this stage, you’ll review sample options and collaborate with our team on pattern design. This ensures the final perforation meets both functional and aesthetic requirements before moving forward.

Materials Confirmation & Order Submission – Once specifications are finalized, we confirm materials and submit the order for processing. Returning customers with established preferences can move through this step quickly, while new projects transition here after design approval.

Scheduling & Perforation – Your project is scheduled based on current production timelines and any expedited needs. We maintain clear communication to ensure alignment before perforation begins.

Order Completion & Delivery/Pickup – After production, your order undergoes quality checks and is prepared for pickup or delivery. At this stage, the project is complete and ready for use.

Our perforation services follow this structured path to ensure consistency and quality at every step. Standard production turnaround is typically 2–3 weeks, with expedited options available in as little as one week.

Understanding this process helps you plan effectively and keep your project on track. Reach out today to get started or discuss your next project.